Customer Engagement Hubs

If you have tried out the NEW Dynamics 365 Customer Engagement v9, you will notice that they have added “Hubs” to the existing Apps. Currently, we have the Sales Hub, Customer Service Hub, Project Resource Hub, and Field Resource Hub.


If you actually click on one of the Hubs it will bring up the Dynamics 365 App which is similar to its none-Hub counterpart except for one subtle change — you can now see a side menu which looks and behaves like the Windows 10 Creators Update side menu.


I think Microsoft did a good job of bringing in some of the positive UI Elements of Windows 10 into Dynamics 365 Customer Engagement v9. Having similar UI Elements will make users adopt quickly when they shift from using Windows 10 to Office 365 to Dynamics 365.

What do you think?

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